Privacy Policy

Milby respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.

"Personal information" is information we hold which is identifiable as being about you.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: This includes your name, email address, shipping address, billing address, phone number, and payment information when you place an order or create an account.
  • Non-Personal Information: We may collect information that does not directly identify you, such as browser type, device information, and usage data.

2. How We Use Your Information

We may use your information for the following purposes:

  • To process and fulfil your orders.
  • To communicate with you regarding your orders and inquiries.
  • To improve our website, products, and services.
  • To send promotional materials and updates (you may opt out at any time).
  • To comply with legal obligations.

3. Disclosure of Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

  • Service Providers: Third parties who assist us in operating our website, conducting our business, or servicing you (e.g., payment processors, shipping companies).
  • Legal Authorities: When required by law, to comply with a legal obligation, or to protect our rights.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. Your Rights

You have the right to:

  • Access your personal information.
  • Request correction of any inaccuracies in your personal information.
  • Request deletion of your personal information, subject to legal obligations.
  • Opt out of receiving marketing communications.

6. Cookies

Our website may use cookies to enhance your experience. Cookies are small files placed on your device that help us recognise you and remember your preferences. You can manage cookie preferences through your browser settings.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our website after any changes constitutes your acceptance of the new policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at hello@milby.com