Terms and Conditions

These Terms and Conditions govern your use of our website and the purchase of our products. By accessing or using our website, you agree to be bound by these terms. If you do not agree, please refrain from using our website.

1. Acceptance of Terms

By using this site, you confirm that you are at least 18 years old and have the legal capacity to enter into these Terms and Conditions.

2. Product Information

We aim to provide accurate descriptions and images of our dog pee pads. However, we do not warrant that product descriptions or other content is accurate, complete, reliable, or error-free.

3. Ordering and Payment

  • Orders can be placed through our website.
  • Payment must be made in full at the time of purchase.
  • All prices are in Australian Dollars (AUD) and are subject to change without notice.

4. Shipping and Delivery

  • We aim to process and ship orders within 3 business days.
  • Delivery times may vary based on your location within Australia.
  • We are not responsible for delays caused by shipping carriers or unforeseen circumstances.

5. Returns and Refunds

  • We offer a 30-day return policy.
  • To be eligible for a return, products must be unused, in their original packaging, and within the return period.
  • Refunds will be processed within 5 business days after receiving the returned item.
  • Your rights under the Australian Consumer Law remain unaffected.

6. Intellectual Property

All content on the Milby website, including text, graphics, logos, and images, is the property of Milby or our licensors and is protected by copyright and trademark laws. Unauthorised use is prohibited.

7. User Accounts

If you create an account on our website, you are responsible for maintaining the confidentiality of your account information and password. You agree to notify us immediately of any unauthorised use of your account.

8. Limitation of Liability

To the maximum extent permitted by law, Milby is not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products.

9. Governing Law

These Terms and Conditions are governed by the laws of Australia. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts located in New South Wales.

10. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Your continued use of the website constitutes acceptance of the new terms.

11. Contact Information

If you have any questions about these Terms and Conditions, please contact us at hello@milby.com