Shipping

Orders are typically processed within 1-2 business days. Standard shipping across Australia generally takes 3-7 business days, while express shipping usually arrives within 1-3 business days, depending on your location. Once your order is shipped, you’ll receive a tracking link to monitor its progress.

We offer Free Shipping for standard delivery and $15 for express delivery across Australia. 

Yes, we offer express shipping for $15. Express orders typically arrive within 1-3 business days after processing. Simply select the “Express Shipping” option at checkout.

Absolutely! Once your order ships, you’ll receive a confirmation email with a tracking link. You can use this link to monitor your package’s journey until it reaches your doorstep.

Currently, we only ship within Australia. We hope to expand internationally soon, so stay tuned!

If you’re not available at the time of delivery, the courier may leave your package in a safe place, or you may receive a notice with instructions on how to arrange a re-delivery or pickup from a nearby location.

If you need to update your shipping address, please contact us as soon as possible at hello@milby.com. We can change the address if the order hasn’t shipped yet.

If your item arrives damaged, please contact us immediately with a photo of the item and packaging. We’ll arrange a replacement or refund as quickly as possible.

es, we want you to be happy with your purchase! If you’re not satisfied, you can return the Milby Pad within 30 days of delivery for an exchange or refund. Please see our Return Policy for full details.